Privacy Policy

Last updated: 20 June 2026

This Privacy Policy explains how Chandva Gold Cloud (“we”, “us”, or “our”) collects, uses, stores, and protects information when you use our multi-tenant cloud ERP platform and related websites and services (the “Service”). By using the Service, you agree to the practices described here.

1. Information We Collect

Information you provide

• Account and business details such as business name, owner name, email address, and phone number.
• Operational data you enter into the Service — products, inventory, customers, suppliers, sales, purchases, and accounting records.
• Billing information processed by our payment partners (we do not store full card numbers).
• Support communications you send to us.

Information collected automatically

• Log and usage data (IP address, browser type, pages viewed, actions taken, timestamps).
• Device information and approximate location derived from your IP address.
• Cookies and similar technologies — see our Cookie Policy.

2. How We Use Information

• To provide, operate, secure, and maintain the Service.
• To authenticate users and keep your session signed in.
• To process subscriptions and payments.
• To provide customer support and respond to your requests.
• To improve features, performance, and reliability.
• To send service notices, security alerts, and (where permitted) product updates.
• To comply with legal obligations and enforce our terms.

3. Multi-Tenant Data Isolation

Each business (tenant) owns its own data. We apply technical and organisational measures so that one tenant’s data is not accessible to another. Your operational data is used to provide the Service to you and is not sold to third parties.

4. How We Share Information

We do not sell your personal information. We share information only:

• With service providers who process data on our behalf (e.g. hosting, payments, email), under appropriate confidentiality and security obligations.
• When required by law, regulation, legal process, or governmental request.
• To protect the rights, property, and safety of Chandva Gold Cloud, our users, or the public.
• In connection with a merger, acquisition, or sale of assets, subject to this Policy.

5. Data Security

We use industry-standard safeguards including encryption in transit, access controls, and regular backups. No method of transmission or storage is completely secure, but we work to protect your information and continually improve our security practices.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. After cancellation, we make your data available for export for a limited period and then securely delete it, unless a longer retention period is required by law.

7. Your Rights

Subject to applicable law, you may request access to, correction of, export of, or deletion of your personal information. To exercise these rights, contact us using the details below. You may also unsubscribe from marketing messages at any time.

8. International Processing

Your information may be processed and stored in data centres located in different countries. Where required, we put appropriate safeguards in place for such transfers.

9. Children’s Privacy

The Service is intended for businesses and is not directed to children. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through the Service or by email. Continued use after changes take effect constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

• Email: support@chandvagold.com
• Phone: +8801619851640
• Address: Dhaka, Bangladesh